Yes. We will honor any request for cancellation received providing your order is listed as “In Production”, however, please note that certain production fees will be applied upon review and approval. In the situation where Gerber files need to be updated for manufacturing purposes, we recommend you hold off the production progress for reducing unnecessary cost of waste. Upon completion of your new Gerber files, please e-mail them to sales@jetpcb.com; we require customer code and order number for reference. However, if the manufacturing terms and conditions have changed, you would be required to fill in with additional instructions.
 
Order Cancellation Methods
In order to cancel your order, you must FIRST contact our Sales representatives at 408-922-7278 or 408-922-3991.
After placing the call, you are also required to submit a brief explanation of order cancellation to sales@jetpcb.com for our reference. Thank you.